We're with you for the life of your piece.
Fine jewelry that's worn every day deserves ongoing care. Here's how we help, and how you can keep your pieces looking their best.
We don't disappear after the sale.
Every Mac Knowles piece is backed by our commitment to care for it as long as you own it. Whether it's a polish or a repair years down the road, we're here.
Professional Cleaning
Whether your piece needs cleaning, polishing, or a bit of extra care, our team is happy to bring it back to life.
Craftsmanship Guarantee
Any validated manufacturing defect within the first year is covered completely. We stand behind how it's made.
Lifetime Repairs
Need a repair down the road? We offer repair service on any Mac Knowles piece for a $50 service fee, plus any materials.
Simple habits that protect your investment.
18k gold and natural diamonds are made to last. A little care goes a long way.
Put It On Last
Apply lotions, perfumes, and hairspray before putting on your jewelry. Chemicals in these products can dull the gold's finish over time.
Take It Off for Activity
Remove your pieces before swimming, exercising, cleaning, or sleeping. Chlorine, sweat, and physical impact can affect both the gold and the stone settings.
Store Separately
Keep each piece in its own soft pouch or compartment. Gold can scratch against other jewelry, and diamonds can scratch almost anything, including other diamonds.
More questions? We're here.
Our team responds to every inquiry personally, usually within one business day.
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